Domestic EMS Guarantee Service
Domestic EMS Guarantee Service is a fast and reliable premium express service operated by China Postal Express & Logistics for EMS shipments mailed from and to specified cities. The customer can inquire the end-to-end time limit for shipments and demand a refund for shipments delivered in excess of the promised time for postal reasons.
Advantages of the Guarantee Service
- Multiple trakcing options: CPEL website (), nationwide unified hotline 11183.
- Real-time track & trace service
- Guaranteed delivery time: Guarantee service uses the unique postcode resources and calculates the guaranteed delivery time from postcode to postcode.
- Compensation for delay: In the event that the actual delivery time is in excess of the guaranteed delivery time due to service failure, the postage paid shall be returned to customers.
- The customer should fill in the correct origin and destination address and zip code on the EMS waybill;
- In case of delayed delivery for guaranteed shipments, the sender can request a refund within valid enquiry period. If the sender raises no claim within the stipulated time, the postal service shall not refund the customer.
>>>> Click to Calculate Domestic EMS Delivery Time
- The calculation of promised time limit is based on the collecting date, origin zip code and the destination zip code (except Hong Kong); the customer thus should provide accurate destination zip code (except Hong Kong) and recipient address for guaranteed shipments; the postal service shall not provide guarantee service to shipments without destination zip code (except Hong Kong).
- We shall bear no responsibility for shipment delay caused by force majeure and other non-postal reasons (see Exclusion Clause for Domestic EMS Gurantee Service).